Support
Help with memorials, invitations, and your account.
We read every message and usually reply within two business days.
Common questions
How do I invite family and friends?
Open the memorial and share its invitation code by text, email, a QR code, or any app on your phone. You can also invite someone by email address. Everyone who joins starts as a Member.
How do I make someone an Administrator?
The memorial's creator (its Super Admin) or any Administrator can open the member list and promote a Member to Administrator. Administrators can edit the memorial, events, photos, and map, but they can't remove the Super Admin or delete the memorial.
How many memorials can I have for free?
Each account can create or join up to three memorials on the Free plan. To add a fourth, leave one first or subscribe to the optional Business Plan.
How do I cancel the Business Plan?
Go to your iPhone's Settings, tap your name, then Subscriptions, and cancel the Business Plan. You keep it until the end of the period you've paid for. Refunds are handled by Apple at reportaproblem.apple.com.
I got a new phone. How do I get my subscription back?
Sign in with the same account, then open Settings in the app and tap Restore Purchases while signed in to the same Apple ID.
Can I change or move the burial location pin?
Yes. An Administrator can open the map and drop the pin again, either at their current location while standing at the grave or by tapping the right spot on the map.
How do I delete my account?
Open Settings in the app and tap Delete Account. Deletion is permanent. If you created a memorial, it stays with your family and the Super Admin role passes to the longest-standing Administrator.
Is a memorial public?
No. Memorials are private and invitation-only. They can't be searched, and only people who join with an invitation can see them.
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